Disappointed With Coastal Scents Purchase • 08.23.08
I decided to try Coastal Scents for my virgin retractable Kabuki brush. I received it and tested one of the brushes. I combined the purchase with Xtralicious. To my horror, I found that one of the brushes was “rusty” inside. I had great difficulty pulling the inner brush out.
So, I decided to check the other brush, it works smoothly. Therefore, my conclusion is that one of the brushes was spoilt. As this package was not sent directly to me, I received it late. I sent an email to Kathay on either 19 or 20 Aug but yet to receive her replies.
I just wanted to know the rectification to this order. Unfortunately, no replies as to whether I can exchange it or get a refund of some sort was known. I even checked the foundation and found that the sample jar had foundation powder all over it. Just a scotch tape was used to secure it.
The package didn’t feel like it was done with care. I never had this problem with my purchases from Pure Luxe.







