Horrible Service With True Spa • 06.30.08
I am utterly fed-up with True Spa. Each time an appointment has to be made, I have failed to secure any appointments that fit DD and my schedule. DD has made an appointment with the account manager and we have yet to know if it is confirmed because there isn’t any call from them.
This is horrible. We have booked a month in advance and apparently, this isn’t enough. I don’t even know if the person is still working or just ignoring us. Why do we even buy a package when the after sales service is horrible and lacking the attitude to even keep the paying customers happy?
Spas are supposed to keep customers happy so that they will introduce their friends to join in. Spas are supposed to have adequate follow-ups so that customers won’t be even blogging or writing so many negative reviews too.
I don’t even know how much we have left to use it all up so that we will take our money elsewhere. Bangkok and Batam have better services that this company. They even have slots open for 4 hours in advance or immediate.
