Long Queue For EZLink Cards

I was attempting to change the auto-top up amount of my EZLink card. The CEPAS card that was issued to me a few months back. However, I was told to call a number and ask them how to do it. I thought it’s just a simple process of waiting to re-apply after deactivating the GIRO for it?

If you would like to change the auto top up amount, please deactivate the facility by presenting your NRIC / Passport and ez-link card at any TransitLink Ticket Office. Please wait for at least 7 working days for the status of your ez-link card to be updated before reapplying for the facility again.

The above is extracted from the website. Nowhere in the paragraph did it state that I had to call the customer service to ask them how to deactivate it since I can’t possibly do it on my end. If anyone has any shorter or easier process, do let me know.

In addition, I find it strange that the Customer Service is unable to refund the amount if I were to request it for the Citibank SMRT credit card. I had to re-queue at the Passenger Service to do that. All I could do was to terminate GIRO at the Customer Service and then proceed to Passenger Service to get my refund.

I can’t even do a refund transfer at the Passenger Service since they don’t have it. After getting my refund I had to requeue at the Customer Service again. This meant that I had to queue 3 times and I thought Singapore is a very efficient society?

In the end, my adventure to get a refund took me about 55 minutes, that was due to a kind lady redirecting the rest who just wanted to replace their old cards with the new card. By the way, I had to top up my CEPAS at the self-service machine that took me 2 minutes as no one was using it.

In order to have some sort of convenience, I hope that in future, there is a real efficient way of doing things that have been electronified.